PEZULA PROPERTY LIMITED (hereinafter referred to as “we” or “us”) respects and protects the personal privacy of every user. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when visiting this website or using our accommodation booking services.
By using this website, you agree to the terms of this Privacy Policy.
I. Information We Collect
To provide you with accommodation booking and customer services, we may collect the following information:
Name
Contact telephone number
Email address
Billing and payment information
Check-in and check-out dates
Accommodation preferences and special requests
IP address, browser type, device information, and cookie data
Other information you voluntarily provide to us
II. How We Use Your Information
The information we collect is used solely for legitimate business purposes, including but not limited to:
Processing accommodation bookings and managing orders;
Confirming payments and providing booking services;
Communicating with you regarding orders and customer service matters;
Responding to your inquiries and complaints;
Improving website functionality and user experience;
Preventing fraud and ensuring transaction security;
Complying with UK laws, regulations, and relevant regulatory requirements.
III. Online Payment
Guests can securely book accommodation and make online payments through this website. The payment process is handled by secure payment service providers; we do not store your full bank card details.
IV. Information Sharing
We do not sell your personal information.
We may disclose your information to third parties in the following circumstances:
Providing necessary information to partner accommodation providers to complete the booking;
Providing payment-related data to payment service providers;
Disclosure required by laws, regulations, court orders, or government authorities;
Protecting the legitimate rights and interests of our company, customers, or third parties.
All partners are required to handle your personal information in accordance with applicable data protection laws.
V. Cookies
This website may use cookies and similar technologies to:
Ensure the proper functioning of the website;
Remember your preferences;
Analyze website traffic;
Enhance user experience.
You can manage or disable cookies through your browser settings, though doing so may affect certain website functions.
VI. Data Security
We implement reasonable technical and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or loss.
While we strive to ensure data security, absolute security cannot be guaranteed for data transmission over the Internet. VII. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by UK law.
VIII. Your Rights
Under applicable data protection laws (including the UK GDPR), you have the right to:
Access your personal information;
Correct inaccurate information;
Delete personal information (where applicable);
Restrict or object to certain data processing activities;
Request a copy of your data (right to data portability);
Withdraw your consent (where applicable).
To exercise these rights, please contact us using the details provided below.
IX. Third-Party Websites
This website may contain links to third-party websites. We are not responsible for the privacy policies or content of third-party websites; please review the privacy policies of those websites yourself.
X. Policy Updates
We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this website and will take effect from the date of posting.