PEZULA PROPERTY LIMITED provides online accommodation booking services rather than physical goods; therefore, no physical shipping or logistics delivery is involved.
Service Delivery Methods
Once you have successfully completed your booking and payment via this website, we will deliver the booking details to you through the following channels:
Email (Booking Confirmation)
Online order confirmation page
Phone contact to confirm check-in details, if necessary
Service Provider
As we provide digital accommodation booking services, no courier or logistics companies are involved in the process.
Order Processing Time
Standard processing time: Within 0–24 hours of successful payment
Most orders are confirmed within 30 minutes to 2 hours
In exceptional cases or where manual review is required, it may take up to 24 hours
Check-in Documentation
Upon order confirmation, you will receive:
Booking confirmation number
Check-in and check-out dates
Property address
Check-in instructions
Contact details
Please keep the confirmation email safe and present the relevant booking information upon check-in.
If You Do Not Receive the Confirmation Email
If you have not received the confirmation email within 24 hours of successful payment, please:
Check your spam or junk folder;
Contact our customer service team.
Email: pezulaproperty@outlook.com
Phone: +44 7824 533751